Legacy Custom Homes has been building quality homes throughout the Triangle continuously for over 35 years. Our unique, customer focused, build process is a true partnership with the customer, dedicated to delivering quality homes that realize your unique style and exceed your expectations.
We are honored to have earned a reputation for providing high quality homes at an exceptional value in all price points. Each Legacy Home is carefully constructed by the area’s most respected craftsmen and constructed of only top quality materials.
Our experienced team is committed to a hands-on, full service, “customer- first” approach. Our #1 goal is to ensure that the home of your dreams is the one that we build.
Find the right mix of architectural details that fits your lifestyle. Our design team works closely with you and the build team to merge form and function into what works for you.
The details are what will separate your home from everything else. You will have the region’s best designers, craftsmen and product at your disposal, giving you the home of your dreams.
Our architects and designers work from hundreds of plans that range from traditional to contemporary and everything in between, providing a nearly endless palette of options for your home.
We understand that people are busy and don’t have time to be driving all over the county to make selections decisions. Without a design center, the customer is burdened with making, for example, a tile decision, without access to the countertops, or hardwood floors, or cabinets. That opens the door for an uninformed decision and is a recipe for disappointment. Legacy keeps it all under one roof.
During the selections process you are not alone. Experienced in decorating and project management, our Selections Coordinator lends selections advice to ensure that the home of your dreams is the one that you build. The Selections Coordinator will also keep you on schedule to ensure selections decisions don’t hold up construction progress.
Legacy is not a one person shop and no one person is expected to do it all. A customer is surrounded by a team of staff that are experts in various aspects of the construction process. The Sales Manager or President works with a customer on the architecture, specifications, options, and contract paperwork. The Field Manager runs the day to day construction of the home, and the Selections Coordinator is side by side with you through all the finish details. We are set up so the customer gets the best of everyone’s talents.
Legacy offers a fixed contract price up front. Our detailed specifications document explicitly details the scope of work so there is no gray area in what the expectations are for the home. Other builder’s may offer a “cost plus” scenario where the builder is not incentivized to negotiate the best pricing possible as it is simply passed along to the client.
Detailed paperwork ensures that a customer always knows where they stand financially. A change order details the proposed scope of work and the cost effect of a deviation from the specifications. No work is done without Legacy’s and the customers signatures and the pricing is given up front so there are no surprise charges at the end.
Legacy is a financially strong company and has stood the test of time. Despite one of the worst recessions of all time, Legacy has never been foreclosed upon or given any property or lot back to a bank. For this reason, banks are more than willing to loan money and subcontractors stand in line to work for Legacy. A Builder’s finances are very important because if a builder fails to pay a subcontractor, a lien can be put on your home!
Legacy is a member of the Triangle Builders Guild, an Invitation- only guild of custom homebuilders who formed on a few principles. Each member must have: an outstanding track record of ethical practices, successful project management, satisfied customers, and a passion and specialized skills for building quality custom homes. The Guild leverages its purchasing power as a group and is contractually ensured access to the lowest labor and material prices for top quality subcontractors. More details here.
Legacy is recognized as a certified Energy Star Builder.
Legacy is a member of the Green Home Builders of the Triangle.
While growing his building company over the years, Ward Russell’s philosophy has always been a customer-centric approach and that is engrained into the culture at Legacy Custom Homes. In its early years, Legacy was exclusively a high-end estate custom home builder focusing on the 1 Millon+ price range. During that time, systems were created in order to serve the most demanding clients requiring the highest level of service, detail, and documentation (see here for details). Constantly assessing the market and adjusting our product, Legacy now serves all price ranges ranging from $200,000 townhomes up to $2 Million luxury homes. But, among all price points the same systems are in place in order to: remain attentive to the details, be diligent with documentation, and maintain the highest service level possible. This is how Legacy has maintained an impeccable reputation over the years.
Being one of the largest privately held Custom Home Builders in the area, it takes an experienced and dedicated staff to maintain the highest level of service. Legacy can say that 80% of the company has worked together for at least ten years while two staff members exceed 20 years of service!
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